The latest from Preston Packer

- by Preston Packer, FLEX

6 brilliant ways to make your members feel valued

A recent study found that nearly 50% of Americans think banks offer more products and services than credit unions. To add to the shock, only 61% of consumers believe credit ...

- by Preston Packer, FLEX

Is RDC fraud a concern? Here is the solution

Are fraud concerns holding your credit union back from implementing technology efficiencies? Or is your credit union currently experiencing cases of RDC fraud? It’s no secret that creative financial ...

- by Preston Packer, FLEX

3 keys to rethinking member service

Times are changing quickly when it comes to member services. It’s no secret that mobile has changed everything… Mobile has forced a rewriting of the rules. Credit union ...

- by Preston Packer, FLEX

7 (+ 1) ways your core should help you control risk

It’s a fact… credit unions face risks. And while mounting compliance regulations are in place to mitigate your risks, they are very successful at contributing to your stress levels.  ...

- by Preston Packer, FLEX

The ABCs of APIs

Application Programming Interface, otherwise known as API, is a protocol for allowing one software program to communicate with another. Importantly, APIs allow programs to share information and influence each other&#...

- by Preston Packer, FLEX

Mobile or mortar? A winning technology strategy

With changes in the technology landscape where should credit unions focus their budgets during 2017 and beyond? Technologies such as mobile banking have become increasingly visible, but bricks-and-mortar locations continue ...