The latest from Preston Packer

- by Preston Packer, FLEX

Is your credit union a culture vulture?

Culture is the personality of a credit union. It represents your values and how you treat your members, which can attract good personnel and ultimately lead to better member service. ...

- by Preston Packer, FLEX

6 brilliant ways to make your members feel valued

A recent study found that nearly 50% of Americans think banks offer more products and services than credit unions. To add to the shock, only 61% of consumers believe credit ...

- by Preston Packer, FLEX

Is RDC fraud a concern? Here is the solution

Are fraud concerns holding your credit union back from implementing technology efficiencies? Or is your credit union currently experiencing cases of RDC fraud? It’s no secret that creative financial ...

- by Preston Packer, FLEX

3 keys to rethinking member service

Times are changing quickly when it comes to member services. It’s no secret that mobile has changed everything… Mobile has forced a rewriting of the rules. Credit union ...