The latest from Preston Packer

May 11, 2018 - by Preston Packer, FLEX

Non-traditional lending can lead to a healthy member focus

Fred Dalit, CEO of the Hawaii-based Honea Federal Credit Union doesn’t follow the crowd when it comes to lending. “Many of our members only save and don’t take ...

Mar 26, 2018 - by Preston Packer, FLEX

Zelle? Venmo? 3 tips to help improve the member experience

Have your members asked you recently to provide support for mobile payments apps? Do you support Venmo? Square Cash? What is Zelle? Or maybe your members have complained that their ...

Mar 6, 2018 - by Preston Packer, FLEX

Real news! 4 examples why banks are not better than credit unions

Do you believe Facebook and Google are media companies? If not, you should. The fake news epidemic, which has been highly publicized, is real. Whether or not you believe fake ...

Jan 19, 2018 - by Preston Packer, FLEX

Is your credit union a culture vulture?

Culture is the personality of a credit union. It represents your values and how you treat your members, which can attract good personnel and ultimately lead to better member service. ...

Dec 18, 2017 - by Preston Packer, FLEX

Son of a nutcracker: Credit union leadership lessons from Buddy the Elf

Walk with me through the seven levels of the Candy Cane forest, through the sea of swirly-twirly gum drops, and then all the way through the Lincoln Tunnel to learn ...

Nov 17, 2017 - by Preston Packer, FLEX

Behind the flannels: Why the grunge generation is prime for credit unions

Did you grow up with computers in your school playing such “high tech” games as pioneer trail and saving your work to floppy disks that were actually floppy? Did you ...

Nov 6, 2017 - by Preston Packer, FLEX

11 bottlenecks that are slowing down your lending process

Last year, the Financial Brand made reference to a study reporting, “slow loan processing is the single biggest pain point” for the Millennial segment of the consumer group that was ...

Aug 21, 2017 - by Preston Packer, FLEX

6 brilliant ways to make your members feel valued

A recent study found that nearly 50% of Americans think banks offer more products and services than credit unions. To add to the shock, only 61% of consumers believe credit ...