The latest from Randall Smith

- by Mark Arnold

In An Internet Minute

by Mark Arnold We took our family vacation this year to New York City. Broadway shows. Empire State Building. Statue of Liberty. Wow – everything moved so fast. It reminded us ...

- by CU Water Cooler

The Banking Commons

by William Azaroff At the Global Alliance for Banking on Values meeting I attended in June, I learned about and discussed many concepts. One of them was about the Banking ...

- by Javelin Strategy & Research

The Durbin Debitectomy

by: nholland Yesterday’s ruling from the United States District Court of Columbia, rejecting the Durbin Amendment was a significant win for retailers and a very significant loss for the ...

- by

A Closer Look at the Trillion (student loans)

BY ROHIT CHOPRA A few weeks ago, we released new estimates on the size of the student loan market, which is approaching $1.2 trillion, with federal student loans crossing ...

- by J.D. Power

Social Media Isn’t Just for Servicing

By Karen Licker In addition to servicing, social media is an important forum for regular communication and marketing….especially among those customers looking to switch banks. According to our J....

- by Kearley and Company

You Don’t Know Internets

Memes. They’re everywhere. Your friends text them to you sometimes. Buzzfeed articles are filled with them. They probably make you laugh. But do they have any place interacting with ...