Fintechs should sell financial health, not financial services
In the UK, last year’s report on “Consumer Priorities for Open Banking” by Faith Reynolds and Mark Chidley (which is, by the way, an excellent piece of work and ...
The latest from Randall Smith
Resilience in 2020 shapes strategies for service, growth and retention in 2021
The logistical and economic challenges presented by a business landscape turned upside-down due to a national health crisis that have tested every credit union’s ability to improvise, adapt and ...
House passes updated HEROES Act with CDFI funding, SAFE Banking Act
The House voted Thursday night to pass an updated HEROES Act COVID-19 relief legislation. CUNA wrote to House leadership Wednesday noting areas it supports, specific concerns and additional suggestions. “We ...
CFPB releases TRID assessment
The CFPB Thursday published an assessment of the Truth in Lending Act/Real Estate Settlement Procedures Act integrated disclosure (TRID) rule. Of note, the bureau found that TRID has “improved ...
Diversity Insight: Do you have CU Pride?
Two years ago, I posted a Facebook photo of my pride Apple watch face with my rainbow pride band. I captioned it, “My watch has a little too much pride. ...
U.S. auto sales fall 9.7% in Q3, but the news isn’t all bad
DETROIT — In normal times, a 9.7% drop in auto sales would cause executives to sweat profusely. These are not normal times. Instead, the industry sees some good things in ...
‘From something you say to something you enable’
Stefan Olander, former vice president of global digital innovation for Nike, offered insights into how credit unions can disrupt the markets they serve by providing human-centric products and services that ...
Video: How to measure and improve your website’s conversion rate
From a marketing perspective, the job of your credit union website is to get people to apply for loans and accounts. Watch this video to learn how to measure the ...