The “Superformula” of Marketing
No matter what your age, receiving a cancer diagnosis can be devastating. But imagine you’re a child receiving that news who doesn’t understand the full extent of what ...
The latest from Randall Smith
Successful Collections Staffing Strategies
By Lisa Hochgraf Logic has it that if you make a mess, you clean it up. Brett Christensen applies this logic in the first of several successful collections staffing strategies ...
How Credit Unions Can Attract And Retain Top Talent
Many CEOs throughout the credit union industry are retiring or are thinking of retiring. It would benefit these credit unions whose CEOs have their sights set on the next chapter ...
What We’re Hearing From Private Student Loan Borrowers
BY ROHIT CHOPRA AND KRISTEN MESSINA Today, we released a mid-year update analyzing complaints from private student loan borrowers. The update explores some of the challenges consumers face when dealing ...
The CFPB and Compliance Costs: Genuine Concern or Lip Service?
By Matthew D. Urban, Attorney On March 20, 2013, the Consumer Financial Protection Bureau (CFPB) announced in a blog post¹ its intent to study the costs that financial institutions, including ...
Approved Legislation Helps Prevent Frivolous Litigation
by Henry Meier All you credit union and banking executives having your first cup of coffee this morning can sip it knowing you are a bit more secure from frivolous ...
The Power Of Imagination
BY MEGAN MIRANDA “Imagination is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world, and all there ever ...
Sick of Meetings? You’re not the Only One
by Mark Arnold Most corporate institutions, banks and credit unions included, spend a great deal of time in meetings. Staff meetings, management meetings, team meetings and meetings to help plan ...