The latest from Randall Smith

Sep 28, 2020 - by CRMNEXT

Customer 360: Your portal into the digital age

Customer satisfaction is key to your bank’s lasting success. After all, unhappy customers have plenty of other places to look for personal financial products. And many do. Sixty-nine percent ...

Sep 28, 2020 - by CSI

Zooming to meet Gen Z banking needs

Recent years have seen much discussion regarding millennials’ entry into the workforce, spending and financial maturation. But as the oldest millennials approach 40, Gen Z banking is zooming into focus ...

Sep 28, 2020 - by National Credit Union Foundation (The Foundation)

CUAid: You’ve heard of it, but how does it work?

Our credit union family around the country is facing natural disasters from the wildfires in California to tropical storms and hurricanes in the south. At the Foundation, we are positioned ...

May 25, 2015 - by The Motley Fool

Why credit unions are running circles around banks

by: Jay Jenkins Bank investors typically don’t pay much attention to credit unions. That’s a mistake. Since the financial crisis, credit unions have seen an explosion of business ...

Apr 1, 2015 - by CUbroadcast

How to manage today’s multiple disruptions within the credit union space with CU Engage

The word disruption in today’s credit union space is becoming as commonplace as Apple Pay headlines, Final Four predictions, and crying teenage girls over Zayn Malik leaving One Direction. ...

Mar 30, 2015 - by The Financial Brand

Firestorm on Facebook creates a nightmare for credit union

An ugly situation with an Alabama credit union illustrates why having a social media policy signed by all employees is absolutely essential. An employee of MAX Credit Union is accused ...

Feb 16, 2015 - by CUNA Councils

Succession planning and risk mitigation: Do you know who your future leaders are?

by: Steve Gravenkemper Risk mitigation—it is the phrase which calls organizations to action. Increasingly, financial institutions are recognizing that facilitating seamless leadership transitions for key positions is a critical ...

Feb 16, 2015 - by aSmarterChoice

Washington and Lincoln: Financial role models

by: CHRISTINA PONTISSO Today we celebrate President’s Day a holiday mostly associated with George Washington and Abraham Lincoln’s birthdays. A day in which most Americans take time to ...