Does your overdraft solution pass the pandemic stress test?
Due to the impact the spread of coronavirus has had on the U.S. economy thus far, unemployment claims have surged well beyond expectations. More than 30 million Americans have ...
The latest from Richard Miller
Do your members consider you their MVP?
The financial services playing field is no longer level ground for all financial institutions. With increased competition from digital non-bank providers and tech giants, such as Amazon, Google and emerging ...
Are you prepared for success in a new decade?
As the year draws to a close, we’re headed into a new decade that promises opportunities and challenges for both financial institutions and consumers. As you wrap up end-of-year ...
Looking for ways to de-stress the holiday season?
With Thanksgiving falling six days later this year than in 2018, consumers will lose almost a full week of holiday shopping. But thanks to advance retail promotions, the buying season ...
Litigators continue to target overdraft fees
Legal scrutiny against financial institutions relating to overdraft practices and disclosures is on the rise, according to industry sources. In some cases, attorneys have used websites and social media platforms ...
Are you putting your account holders first?
The shift away from implementing new regulations on financial products and services is welcome news for financial institutions already dealing with other present and emerging challenges this year. But recent ...
Want to deliver excellent service? Offer an excellent service!
Ask any financial institution about its mission and it will likely include “service-centric” or some variation of the idea. It’s something all smart institutions strive for. But excellent service ...
NSF and OD income continues to rise
Every so often, financial service companies, industry associations, consumer advocacy groups, regulatory agencies and research organizations release a study on some aspect of consumer financial services. The purpose of the ...