The latest from Rob Vanasco

- by Rob Vanasco, Velera

Mapping the member journey

It is no secret that more and more members are demanding a digital experience in order to accomplish tasks faster and easier, or that self-service is the future and a ...

- by Rob Vanasco, Velera

5 ways to create the ultimate member experience

In 1909, Alphonse Desjardins formed the first credit union in the United States and introduced into history the idea of the cooperative financial institution – or a financial institution owned and ...