The latest from Sean O'Donovan

Aug 17, 2016 - by Sean O'Donovan, Doxim

Four ways to grow your credit union’s e-Statement adoption

We’re already midway through the 21st century’s second decade, yet half of all consumers who subscribe to e-Statements also still receive paper copies, according to a recent Forrester ...

Jul 13, 2016 - by Sean O'Donovan, Doxim

Want to boost your credit union’s income?

  Intuitively, we know delivering the services members want can convert your relationships into better financial performance. But now there’s proof: Investing in the right technology means higher returns. Callahan & ...

Jun 20, 2016 - by Sean O'Donovan, Doxim

Member experience: Old-fashioned service, new-fangled value

Offering superior, personalized member service isn’t new – it’s inherent in credit union philosophy. But  it is more challenging today. The digital world means consumers have more choices than ...

May 26, 2016 - by Sean O'Donovan, Doxim

Millennials + intuitive technology = member satisfaction

After 40+ years, the Baby Boomers have passed the baton to the Millennials. Not to slight Gen Xers, but it’s their children – whose childhoods were shaped by personal computers ...