Truth and knowledge come from data
When historians look back on 2020, I believe they’ll observe a shocking disruption in society’s evolutionary patterns. Lessons it would have taken years to learn were discovered nearly ...
The latest from Shazia Manus
3 questions every credit union must ask during 2020 planning season
In anticipation of strategic planning season, credit union leaders are contemplating how this year’s planning efforts can adequately address the unprecedented and wide-ranging needs of today’s members. With ...
Three tough questions for your leadership team
McKinsey & Company recently proposed a framework for helping C-level executives make critical decisions around transformation and growth. It includes three tough questions: Where is your growth going to come ...
The 3 market realities pressuring credit unions to transform
Credit unions are facing several new market realities compelling them to rethink everything from products and services to entire business models. Three shifts, in particular, are commanding attention: Digital Emboldens ...
5 reasons the faster payments conversation is about more than speed
Everyone’s talking about faster payments. Much of that dialogue has to do with what “faster payments” really means. As with many things in the rapidly evolving world of payments, ...
Beyond fraud: 5 ways machine learning makes your credit union smarter
For credit unions today, machine learning is proving invaluable in the fight against card fraud. Moreover, the technology’s potential to enhance your service proposition extends well beyond the realm ...
Embracing tech is key to credit union success
Consumers are no strangers to technology. They shop online, tap to pay and control their thermostats with their mobile devices. Banking is just one more facet to consumers’ digital lifestyles. ...
Financial support helps women achieve career success
Earlier this month, I discussed the untapped potential of women around the world with attendees of the Iowa International Center’s Dialogue Series in downtown Des Moines. I also shared ...