The latest from Sheila O’Leary

Debt trends: How to spot and address potential delinquencies

Years of experience in collections services has shown me the importance of being proactive about member debt. Addressing potential delinquencies before they can happen fosters more financially healthy members and ...

An insider’s look at collections service: How to keep expectations real

The word “Collections” often generates a movie-like image of an impersonal, even intimidating, agent making incessant phone calls to collect on a debt. Stereotypes like this can lead to an ...