The ultimate guide to credit union member retention
Member retention is essential to the success of any credit union. Spending a lot of time, money and effort in getting a member only then to lose them is like ...
The latest from Felix Gomez
I got your Google translate right here
While you’ve been told Google Translate is no match for the real thing, it’s easy to get that quick, one-off translation. What could it hurt when all you ...
ADA litigation update: One down, more to go
Last Friday, a federal judge in Virginia granted a credit union’s motion to dismiss in a lawsuit alleging the credit union’s website was not compliant with the Americans ...
Improved banking performance provides opportunity to protect against downturn
According to a study from EY, investments in technology and innovation will have the potential to increase efficiency, manage evolving risks and meet consumer expectations that are required for sustainable ...
Making digital click with legacy channels
Engaging consumers wherever and whenever they want means engaging across multiple channels, including a full complement of digital and physical options. Realizing this potential isn’t easy. “Consumers want to ...
Attracting and keeping a motivated workforce
Air Chief Marshal Sir Hugh Dowding is considered one of the heroes of the Battle of Britain, which took place in August/September of 1940. He was known to be ...
6 things to give your employees
For an organization to be successful, you must have a good team in place. And for a team to function at its highest potential, it needs a leader that knows ...
Threat and vulnerability management: Sometimes you see the bullet coming
Cybersecurity risk management is complicated. Threats, both known and unknown, are omnipresent. We are compelled to evaluate the likelihood of a threat exploiting a vulnerability in our organization and the ...