Coronavirus Archives

Collections lessons learned from the pandemic

Collections lessons learned from the pandemic

This year has propelled credit unions to analyze everything with a new perspective. Face-to-face interactions with members, a cornerstone of the credit union business model, have been limited and may be permanently changed. Most credit [...]

COVID-19 heightens need to intertwine sales and service

COVID-19 heightens need to intertwine sales and service

If consumer demand for speedy innovation was high before COVID-19, it’s off the charts now. We’re coming off a moment in time when all kinds of entities—corporations, startups, restaurants, retailers, financial institutions, [...]

How to convert members to digital during a pandemic

How to convert members to digital during a pandemic

It’s hard to identify many positive outcomes from a deadly pandemic, but enterprising credit unions are taking the opportunity to refine their digital offerings and expand their reach. Moving existing members into less-costly delivery [...]

Maintaining financial excellence to navigate the COVID-19 pandemic

Maintaining financial excellence to navigate the COVID-19 pandemic

As credit union CFOs help guide colleagues and board directors through the different phases of COVID-19, maintaining financial excellence enables greater flexibility, creativity, and purpose-driven decision making. By staying on top of rapidly changing financial [...]

Lending during a pandemic

Lending during a pandemic

When the coronavirus (COVID-19) pandemic struck earlier this year, lending departments across the country found themselves pivoting to remote work environments that still allowed them to engage with members and meet their borrowing needs. “It’[...]

Actions needed now to head off deeper, longer crisis

Actions needed now to head off deeper, longer crisis

NCUA and Congress should take further steps to ensure credit unions remain in position to serve members during and after the pandemic, CUNA wrote to the House Financial Services Committee Thursday. NCUA Chairman Rodney Hood [...]