CUInsight's Greg Michlig is joined by Shanthi Shanmugam, CEO and Co-Founder at Casap for a quick 3 question interview about rethinking fraud in the age of AI...
Three questions:
- (0:40) Disputes are one of the most data-rich interactions a bank has with its customers. Why has that data been sitting there unused for so long?
- (2:43) Most people assume fraud is something that happens to banks from the outside. When did first-party fraud flip that assumption — and why hasn’t the industry caught up?
- (6:36) We’re at this inflection point where agentic AI can resolve disputes in seconds that used to take humans days. What does that unlock for financial institutions and for members?
Click here to learn more about Casap!
