CUInsight Publisher & CEOLauren Culp is joined by Amanda Hillmann, Director, Sales Engineering at Co-op Solutions for a quick interview with just 3 questions about contact centers…
Three questions:
- (0:33) Credit unions are known for and take immense pride in providing a superior experience for their members. How do contact centers play a role in that?
- (1:48) While a valuable resource for members, contact centers can be difficult for credit unions to staff and maintain. How can partnering with Co-op for their contact center needs actually help a credit union be more efficient operationally?
- (4:16) In today’s digitally driven world, contact centers provide the human interaction that bridges between the member and the technological innovations in financial services. How does this give CUs and their members peace of mind?
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