CUInsight's Greg Michlig is joined by Lawrence Buckley, Senior Vice President, Business Development at DataOceans for a quick 3 question interview about turning member communications into measurable impact ...
Three questions:
- (0:40) You highlighted in a recent article published by CUInsight, that member communications are no longer just operational. What has changed, and why should credit union leaders be rethinking this now?
- (2:20) Digital adoption can be a challenge for some member bases. What have you seen when credit unions try to increase eDelivery and self-service usage?
- (4:15) In the example you shared in your recent article, the credit union achieved strong results. What do you think made that possible?
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