CUInsight's Greg Michlig is joined by Tarun Patel, VP of Client Processing at Quavo Fraud & Disputes for a quick 3 question interview about recovering more fraud losses...
Three questions:
- (0:38) Most credit unions track write-offs — why is that the wrong number to be watching?
- (3:38) You've looked at dispute performance data across hundreds of credit unions. What separates the ones with strong recapture rates from the ones leaving money on the table?
- (8:10) For a credit union fraud ops leader watching this today, what's the one thing they should do differently starting next week?
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