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American 1 Credit Union wins MemberXP 2021 Best of the Best award

JACKSON, MI (March 22, 2021) — MemberXP, a member experience solution from CU Solutions Group, has named American 1 Credit Union one of their 2021 Best of the Best award winners.

The coveted Best of the Best Loan Experience award is given each year to credit unions that have consistently provided exceptional member service, as reported by their members through member surveys and mystery shoppers. Only the highest-performing credit unions utilizing the MemberXP platform receive this honor. The independently-granted Best of the Best award by MemberXP is based on specific and rigorous criteria. Considering the extreme challenges of delivering extraordinary member service during a nation-wide pandemic and economic crisis, this year’s award winners reflect some of the most agile and responsive credit unions.

MemberXP surveys were completed by nearly 600 American 1 members who closed a loan during 2020.

“This award validates the outstanding work we do every day when meeting the lending needs of members. The great thing about being named a ‘Best of the Best Credit Union’ is that it’s based on what members reported on confidential surveys,” said Laura Pryor, Vice President of Member Experience at American 1. “Among other benchmarks, we strive to make the lending experience easy – and hundreds of members confirm we are meeting the high standards we set.”

Improving their members’ digital experience was a focus in 2020 as part of American 1’s multi-year upgrade plan, which included an interactive FAQ platform, a new website, and a new Online Banking platform, among other projects.

“Boldly convenient and uncomplicated banking is a priority for us,” Pryor continued. “I’m proud of our team who made us successful in maintaining those values in 2020 and beyond.”

“Throughout the last year, credit unions have once again shown they are willing to go above and beyond to connect and serve their members, no matter the challenges,” said Dave Adams, President and CEO of CU Solutions Group. “Every year, the Best of the Best awards turns our attention to the trailblazers in our industry that are truly dedicated to delivering brand-defining experiences and unparalleled member service dedication.”


About American 1 Credit Union

Established in 1950, American 1 Credit Union serves over 64,000 members, including over 250 employees, with 18 branch locations across Jackson, Washtenaw, Hillsdale, Lenawee, Wayne, and Calhoun counties. American 1, recipient of the Forbes Best-in-State Credit Union Award for 2023, is proud to serve the members of its communities by creating financial wellness through personal everyday banking.

About CU Solutions Group

Headquartered in Livonia, Mich., CU Solutions Group is an award-winning credit union service organization that offers products and services in the areas of technology, marketing, HR performance, and strategic advisory. The organization is home to national credit union-focused brands, including Love My Credit Union Rewards, Save to Win, MemberXP, CUBE TV Studios, Compease, and Performance Pro. The company has more than 100 investors comprised of credit unions, credit union leagues, and credit union system organizations and maintains strategic partnerships with Intuit TurboTax®, GSTV, and CU Risk Intelligence. For more information, visit CUSolutionsGroup.com.

About MemberXP

MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform, and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America and Canada, ranging in asset sizes from $100 million to over $9 billion. Learn more about MemberXP’s Best of the Best Awards at MemberXP.com/best-of-the-best-award/

Contacts

Office of the President
Martha Fuerstenau
517-581-8932

Kelly Grygiel
VP of Communications
517-499-5648
kgrygiel@a1cu.org

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