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American Heritage Credit Union launches new VANA face-to-face video advisor service

American Heritage is the first regional financial institution to offer video banking for web and mobile channels

PHILADELPHIA, PA (January 6, 2021) — American Heritage Credit Union (“American Heritage”) has launched VANA (Video Advisor Network Associates), its revolutionary Video Advisor service that provides members with a virtual face-to-face experience with live associates. The new service allows American Heritage members to enjoy virtual in-person banking experiences via smartphones, tablets, computers, and other personal devices. American Heritage is the first multi-billion-dollar financial institution in Pennsylvania to offer video banking for its web and mobile channels.

VANA supports American Heritage’s Video Advisor mobile app and web service, and is supported by a platform which merges mobile video chat with real-time digital collaboration to create true virtual branch experiences capable of facilitating complex banking tasks, including loan applications, secure document exchange, photo ID verification, consultations, account management, membership opening and more, all while face-to-face with live American Heritage representatives as if in the same location. American Heritage members have begun using VANA for a variety of consultative life stage needs, including home buying or financing, auto financing, retirement planning and more.

“We wanted to provide our members with a service that brings our personal in-branch experience into their homes in a convenient and secure way,” stated Bruce K. Foulke, American Heritage’s President & CEO. “The convenience of VANA provides our members with ease of mind surrounding their finances as well as time back in their day, which is something our members value now more than ever. As we were one of the first credit unions to embrace Interactive Teller Machine technology (PAT), we are now one of the first institutions in the region to offer live video consultation to our membership. On behalf of our Board of Directors, we are excited to be at the forefront of this emerging member service technology.”

Members can download the American Heritage Video Advisor app from the Apple Store or Google Play store, or launch the Video Advisor service directly from their Mobile Teller app. For more information about Video Advisor, visit AmericanHeritageCU.org/VideoAdvisor.


About American Heritage Credit Union

American Heritage Credit Union is a member-owned financial cooperative with more than $4.6 billion in assets serving more than 800 Workplace Partners and more than 300,000 members, with more than 35 locations across Philadelphia, Bucks, Montgomery, Delaware, and Camden Counties. Founded in 1948, American Heritage Credit Union is now one of the top 75 largest credit unions in the United States and named Pennsylvania’s 2023 Best-in-State Credit Union by Forbes. For more information about American Heritage Credit Union please visit AmericanHeritageCU.org

Contacts

Adam Remshifski
Vice President, Analytics & Digital Marketing
215-969-2912
aremshifski@amhfcu.org

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