Bay Federal Credit Union announces temporary changes due to COVID-19 situation

Aptos and Scotts Valley locations to temporarily close; temporarily ending branch Saturday hours

CAPITOLA, CA (March 18, 2020) — In a response to the current COVID-19 situation and the “Shelter In Place” order given by the Santa Cruz County Health Department, Bay Federal Credit Union has announced it is temporarily closing its Aptos and Scotts Valley branches beginning Wednesday, March 18. The credit union is also temporarily ending its Saturday branch hours for all locations until the shelter order is removed (currently estimated for April 7, 2020).

The decision to temporarily close both locations was made to help with social distancing and manage employee absenteeism due to school closures. Remaining staff from the Aptos and Scotts Valley locations will be relocated to support other branch locations during the temporary closure. The ATMs at both locations will remain open.

Members can do many of their day-to-day banking tasks through online banking and their mobile app. This includes opening accounts, applying for loans, depositing checks, paying bills, transferring money to others, and downloading electronic statements. Bay Federal’s call center will remain open on Saturdays from 9 AM to 3 PM to help the membership.

“During this period of uncertainty, we need to make some temporary changes to our branch network,” said Bay Federal President and CEO Carrie Birkhofer. “The health and safety of our members and employees is our number one priority. We want to emphasize that we are absolutely committed to serving our members as an essential business in our community and will make adjustments to our services and hours as needed. We will reopen these locations and increase hours of service as soon as our officials deem it safe to do so.”

The credit union is also offering many financial assistance programs for members who are burdened by the COVID-19 crisis. Programs include skipping or deferring a loan payment, applying for a special emergency loan, and more. It will continue to evaluate additional ways to support their membership, and members can visit their website at for the latest information, news, and resources.

About Bay Federal Credit Union

Bay Federal Credit Union is a full-service, not-for-profit financial institution that serves over 86,000 members and 2,400 local businesses throughout Santa Cruz, San Benito, and Monterey counties. With more than $1.6 billion in assets, Bay Federal is the largest member-owned financial institution in the region. The organization has been proudly serving its members and the community since 1957. Bay Federal is a certified Community Development Financial Institution, with a primary mission of promoting community development alongside their financial activities. Bay Federal has an award-winning employee volunteer program in which employees have given their own money and volunteer for numerous local schools, nonprofit organizations, and community events each year.


Amy Ivey,
SVP, Chief Marketing Officer
Bay Federal Credit Union

More News