Coastal Federal Credit Union announces management structure changes

RALEIGH, NC (July 7, 2015) – In keeping with Coastal’s vision “to thrive long term as the Triangle’s best provider of consumer financial services,” effective July 5, 2015, the senior management team will be restructured into six divisions.

Coastal approached this realignment with several objectives in mind, including executive succession and member service improvements. “Over the next few years there will be a number of key leaders retiring and Coastal wants to ensure we are developing our leadership for the next two decades,” says Coastal’s President and CEO, Chuck Purvis.

“Additionally, with this new realignment, Coastal will be able to increase the pace of digital banking innovation and self-service channel development while continuing our tradition of operational and service excellence.”

As a result, the following management changes take effect:

Willard Ross, Chief Strategy & Talent Officer will lead the Strategy and Talent Division consisting of Human Resources, Training, Strategic Planning, Corporate Affairs and Support Services.

TJ Wyman, Chief Retail Officer will lead the Retail Services Division consisting of Retail Sales & Service, Wealth Management, Marketing and Daymark Realty.

Rick Mullen, Chief Lending Officer will lead the Lending Division consisting of Mortgage Lending, Business Lending and Consumer Lending.

Kris Kovacs, Chief Information Officer will lead the Technology Division consisting of IT, Digital Banking and Business Transformation.

Tami Langton, Chief Financial Officer will lead the Finance Division consisting of Accounting, Enterprise Risk Management, Finance and Reporting/Analytics.

Jim Pack has been promoted to Chief Member Service Officer will lead the Member Service Division consisting of the Member Call centers, Loan Operations, Deposit Operations and Member Loyalty.

With these strategic moves, Coastal remains focused on growth through service excellence.

Coastal Federal Credit Union is a not-for-profit, member-owned, financial cooperative, offering a full range of financial products and services. Coastal was chartered on August 31, 1967 with the mission of fostering the credit union philosophy of “people helping people.” Today, with $2.5 billion in assets, Coastal serves 204,000 members from 1,400 business partners and is among the leading financial institutions in North Carolina. Coastal operates 17 branches in the Triangle market and serves members in all 50 states through a network of 5,000 shared branches, 80,000 surcharge-free ATMs, mobile banking featuring mobile check deposit, and a robust offering of online services at

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