Corporate Central teams with Fiserv to deliver ATM managed services
MILWAUKEE, WI (April 10, 2019) — Corporate Central Credit Union, a financial cooperative providing services to credit unions throughout the country, announced today that it will simplify ATM operations for credit unions by offering ATM Managed Services from Fiserv.
Offering a managed service approach will allow Corporate Central to respond to member (or credit union’s) needs for more efficient, secure and profitable ATM programs, enabling credit unions to efficiently enhance one of their most important touchpoints with members. With ATM Managed Services from Fiserv, financial institutions can outsource specific components of their ATM program, or the entire management and operation of the program, streamlining their operations while mitigating risk.
“Our members (or credit unions) are challenged to keep their ATM fleets up to date and to provide cardholders with the most advanced functionality, while staying on top of all the regulatory upgrades and compliance requirements associated with ATMs,” said Jesse Kohl, Senior Vice President Corporate Development, Corporate Central. “A managed services approach helps address these challenges, allowing credit unions to provide an optimal ATM user experience for their valued members.”
ATM Managed Services from Fiserv offers a full range of client support and card management and web-based reporting, including managing vault cash, optimizing load amounts and schedules and managing maintenance providers. Advanced monitoring and forecasting capabilities provided as part of the offering are designed to optimize cash levels, minimizing emergency calls for cash replenishment and freeing excess inventories for more profitable use. First line maintenance services provided as part of the offering proactively maintain ATMs, keeping them in working condition for optimum up-time and fewer second line maintenance calls. Credit union members are also securely plugged into every major local and national card network and card association, ensuring that members receive access to cash when they need it.
“Today’s members expect immediate access to their money – at every ATM location, 24 hours a day – and a positive ATM experience drives loyalty,” said Troy Cullen, Senior Vice President, Card Services, Fiserv. “ATM Managed Services from Fiserv benefits both credit union staff and members. Instead of devoting time and resources to bringing ATM fleets into regulatory compliance or dealing with maintenance issues, credit union teams can focus their attention on serving members, who have access to the most up to date ATM capabilities.”
Corporate Central and Fiserv will host a series of introductory and educational webinars starting May 2, 2019 at 10:00 a.m. CT / 11:00 a.m. ET. The webinars will explore the evolution of ATMs, detailing the increased burden placed on credit unions to manage the risk, daily maintenance and constant upgrades to their ATMs, and outlining the benefits of collaborating with an industry expert to build an efficient support model for ATM networks. Registration is available here.
About Corporate Central Credit Union
Corporate Central Credit Union is a federally insured financial cooperative built on the values of commitment to service, fiscal responsibility, and respect for the individual. We cultivate a culture of respect, ethics, teamwork, and innovation. We are " Helping Members to be Wildly Successful" by delivering industry knowledge and expertise to help credit unions achieve their strategic objectives and compete in today’s evolving financial services industry. We are motivated to passionately serve our members and strive to learn, create, and innovate daily. Please visit corpcu.com to learn more, and follow us on LinkedIn, Facebook, Twitter, and YouTube.
Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create and deliver financial services experiences in step with the way people live and work today. For 35 years, Fiserv has been a trusted leader in financial services technology, helping clients achieve best-in-class results by driving quality and innovation in payments, processing services, risk and compliance, customer and channel management, and insights and optimization. Fiserv is a member of the FORTUNE® 500 and has been named among the FORTUNE Magazine World’s Most Admired Companies® for six consecutive years, recognized for strength of business model, people management, social responsibility and innovation leadership. Visit fiserv.com and follow on social media for more information and the latest company news.