CUANY, UsNet share results of remote delivery service survey

ALBANY, NY (May 12, 2014) — Credit union leaders representing every asset size from across the state recently completed the Remote Delivery Services Survey conducted by the Credit Union Association of New York and shared branching network UsNet. The survey, which was conducted in March, provides a detailed statistical analysis of the types of remote technology being utilized by New York’s credit unions.

Key findings include:


·         Nearly all credit unions surveyed (94.3 percent) offer online banking. Conversely, only 5.7 percent do not offer any remote delivery services.


·         Of those credit unions that do offer some form of remote delivery services, 75 percent listed online banking as the most commonly used. No respondents listed online banking as their least used service.


·         Most credit unions surveyed (69.8 percent) offer mobile banking, and an additional 11.3 percent plan to launch a mobile banking product within the next year.


·         About half (49.1 percent) of those surveyed offer shared branching services, of which 25 percent listed shared branching as the most used or second-most used remote delivery service.


·         The vast majority of credit unions surveyed (86.8 percent) do not offer home-based remote deposit capture, but 13.2 percent said their credit union plans to launch the service in the next 12 months. Of those that do currently offer home-based remote deposit capture, 5.1 percent listed it as their least used service.


·         While 30.2 percent of respondents currently offer mobile remote deposit capture, 35.8 percent plan to launch the service in the next 12 months.


·         “Member convenience” was listed by 92.5 percent of participants as a key benefit of offering remote delivery services.

“These findings reflect the continuing shift toward mobile and remote solutions that provide greater convenience for credit union members,” said William J. Mellin, CUANY president/CEO. “It’s encouraging to see that many credit unions in the state are utilizing remote delivery services, and many more plan to launch new services in the year ahead.”

For more information, view the Remote Delivery Services Survey:

The Credit Union Association of New York has served as the trade association for the state’s credit unions for 96 years. New York credit unions have assets of more than $65 billion and serve 4.9 million members. To learn more about CUANY, visit To find a credit union or learn more about the credit union movement, visit

UsNet empowers credit unions to expand their reach through participation in shared branching. As a partner of CO-OP Shared Branch, UsNet offers credit unions and their members access to more than 5,000 Shared Branch locations in and beyond the U.S. UsNet is a credit union service organization (CUSO) owned by New York credit unions and the Credit Union Association of New York. For more information, visit


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