CUNA announces new eSchool to put empathy into action

WASHINGTON, DC (April 21, 2020) — Registration is now open for CUNA Putting Empathy into Action During a Pandemic eSchool (free to CUNA members) set for Tuesday and Thursday 1-hour sessions, April 28-May 7. In this new eSchool, presented with the National Credit Union Foundation, credit union professionals will learn to nurture meaningful relationships with staff, co-workers and members by exploring what empathy looks like and how to put it into practice.

“Credit unions were created to provide financial relief to those looking to weather difficult times,” says Kristin Ryan, director of learning events at CUNA. “By teaching credit union professionals the skills they need to show empathy, they’ll be able to connect with both staff and members alike to provide the right assistance.”

“We are all faced with uncertainty and fear in this current environment. Now is the time to build trust with the people who need us most. We do this by learning how to operationalize empathy and help others overcome challenges,” says Chad Helminak, director of DE & Cooperative Culture at National Credit Union Foundation.

Attendees will explore key leadership lessons from credit union history to navigate relationships through the current crisis and beyond.

Sessions include:

  • Living Our Values Through Change
  • Living Through a Pandemic, In Someone Else’s Shoes
  • Avoiding Pitfalls and Practicing Empathy for Organizations
  • Avoiding Pitfalls and Practicing Empathy for Individuals

Learn more and register for this free eSchool here.

About CUNA

Credit Union National Association (CUNA) is the only national association that advocates on behalf of all of America’s credit unions, which are owned by 135 million consumer members. CUNA, along with its network of affiliated state credit union leagues, delivers unwavering advocacy, continuous professional growth and operational confidence to protect the best interests of all credit unions. For more information about CUNA, visit To find your nearest credit union, visit


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