Press

Eltropy welcomes Jim Cairns back as Vice President of Customer Success

Cairns brings diverse experience to growing team

MILPITAS, CA (June 16, 2020) — Eltropy, “The Best* text messaging-based platform for Credit Unions,” announces the hiring of Jim Cairns as Vice President of Customer Success.

Cairns returns to Eltropy after several years at Arable Labs, a data company that aims to improve outcomes in agriculture through solutions that combine scalable hardware, analytics, predictive modeling, and data integration.

“It gives me immense pleasure and pride to welcome back Jim Cairns to Eltropy,” said Ashish Garg, CEO and co-founder of Eltropy. Prior to the launch of Eltropy in 2013, Garg and Cairns worked alongside each other at Cypress Semiconductor.

“I developed respect for Jim through our hallway conversations, participation in common meetings and joint work on projects,” added Garg. “What struck me most about Jim was his ability to think logically about problems, his skill of communicating solutions to others effectively and respectfully, his commitment to producing results, and his ‘No Fear, Tell the Truth’ mentality.

“It gives me immense pleasure and pride to welcome back Jim Cairns to Eltropy,” said Ashish Garg, CEO and co-founder of Eltropy. Prior to the launch of Eltropy in 2013, Garg and Cairns worked alongside each other at Cypress Semiconductor.

“Eltropy is growing at breakneck speed and we are committed to providing the best service and the best product. Jim is deeply committed to customers in his mindset. Bringing him on board is us doubling down on our commitment to serving Credit Unions and providing them with the best experience with Eltropy.”

“When Ashish called and told me about Eltropy’s focus on serving Credit Unions, and about the rapid ROI for Credit Unions choosing Eltropy messaging, I jumped on the opportunity,” said Cairns. “I already knew the strength of the technical team and the corporate culture around quality and security. It’s the credit union market and Eltropy’s traction with CU customers that completed the picture.”

As Vice President of Customer Success, Cairns will work closely with customers to help them meet their goals and help them best utilize Eltropy’s award-winning platform in order to ensure maximum engagement, success and retention.

Cairns graduated from Stanford University in 1993 with a bachelor of science degree in electrical engineering. His previous professional roles have included marketing director at Xilinx Inc., marketing and technical support director at Cypress Semiconductor, and, most recently, vice president of customer success at Arable Labs.

* CUNA Strategic Services selects Eltropy as the ‘best text messaging solution’ for credit unions


About Eltropy

Eltropy is the industry’s first AI-driven l conversations platform for community financial institutions (CFIs). Its AI-driven communications tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution – all while maintaining the highest standards of security and compliance. Using Eltropy's platform, CFIs can connect with their consumers anytime, anywhere via text, video, secure chat, co-browsing, screen sharing, and chatbot technology — all integrated into a single platform. For more information, please visit eltropy.com.

Contacts

Steve Jensen
PR Contractor
M: +1 801-362-2793
E: steve.jensen@eltropy.com
Facebook | Twitter | Linkedin
The Digital Conversations Platform.

More News