Eltropy’s net promoter score soars to 81

Reflects Text Messaging platform’s commitment to best product and service

MILPITAS, CA (November 20, 2020) — “The Best* Text Messaging-based platform for Credit Unions,” announces that the Net Promoter Score (NPS) from its latest survey was 81. The high score indicates excellent customer satisfaction, well above the average NPS of 30** for SaaS companies.

According to the Rentently 2020 NPS Benchmark (which analyzed a variety of industries including education, ecommerce, consulting, software, SaaS, construction, healthcare, among others), average score value ranges from 21 to 71.

Commitment to Credit Unions

Eltropy is the only Text Messaging platform designed specifically for Credit Unions, which is evident in both its product and service.

“A Net Promoter Score of 81 reflects Eltropy’s focus on Credit Unions’ member experience and employee productivity,” said Jim Cairns, vice president of Customer Success at Eltropy. “It highlights our dedication to helping business users realize a strong return on their investment in enterprise Text Messaging.”

“Eltropy is committed to serving the Credit Union movement and providing the best member experience possible,” added Barbra Lowman, president of CUNA Strategic Services. “Their recent high NPS is yet another reminder that Eltropy is a must-have tool for Credit Unions to best engage with members especially during this challenging era. We look forward to continuing our partnership into 2021 as they continue to grow their footprint in the industry.”

Increased Demand

NPS is one of the most widely used survey tools to measure customer satisfaction and is an excellent predictor of business growth.

“As a result of the Covid-19 pandemic, the need for remote, digital communication is more important than ever,” said Ashish Garg, founder and CEO of Eltropy. “Eltropy’s messaging technology is an ideal choice for Credit Unions to communicate and engage with their members. We are dedicated to the service of our customers, making them successful, by providing the best product and the best service.”

Eltropy is poised to end 2020 with >300% annual growth, with more than 140 Credit Unions as customers.

CUNA Strategic Services selects Eltropy as the “best Text Messaging solution” for Credit Unions

Rentently: “What is a Good Net Promoter Score? (2020 NPS Benchmark)

About Eltropy

Eltropy is the leading conversations platform for community financial institutions (CFIs). Its AI-driven communications tools empower CFIs to communicate, automate, improve operations and engagement, and increase productivity across the institution – all while maintaining the highest standards of security and compliance. Using Eltropy's platform, CFIs can connect with and service their members and customers anytime, anywhere via Text, SMS, Chat, Video, Voice  — all integrated into a single platform. For more information, please visit


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