F.C.I. Federal Credit Union selects Symitar’s CruiseNet core system

$5 million institution selects Symitar to host core processing; improves efficiencies, digital capabilities 

MONETT, MO (June 23, 2015) — Jack Henry & Associates, Inc. (NASDAQ:JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry.

Its Symitar® division announced today that F.C.I. Federal Credit Union selected and successfully converted to the CruiseNet® core processing system. The Littleton, Co.-based credit union, which has $5 million in assets, will implement CruiseNet through JHA OutLink Processing Services™ (JHA OPS), Symitar’s outsourced offering.

F.C.I. Federal Credit Union executives estimate that CruiseNet will save them an average of 20 hours a month by automating manual processes. The added efficiencies will allow employees to spend more time with members. The contemporary core system enables the credit union to improve its digital capabilities, part of a broader business goal to attract younger members and improve long-term sustainability.

CruiseNet is built on .NET architecture which enables more intuitive use, improved operating efficiency, and flexibility. Its features include integrated loan collections, relationship pricing, risk-based lending and loan decisioning, accounts payable, fixed asset accounting, and customized workflows for new members, new accounts, and new loans. By outsourcing CruiseNet through JHA OPS, F.C.I. Federal Credit Union can continue to meet evolving technology requirements with minimal impact on IT resources.

Lisa McCallister, manager and board member at F.C.I. Federal Credit Union, commented, “I have worked with many core systems during my 25-plus years in financial services, and I’ve always been pleased with Symitar. When I joined F.C.I. Federal Credit Union last year and the board challenged me to find a new core, it became clear that CruiseNet provided the many added capabilities that we needed. Symitar’s proven conversion and installation process was a first-class experience.”

According to Ted Bilke, president of Symitar, “F.C.I. Federal Credit Union realizes that improving core functionality and member service is essential for the longevity of credit unions of all sizes. Its selection of the CruiseNet core processing system is evidence of the technology’s efficiency and capabilities. Additionally, outsourcing CruiseNet will relieve the credit union’s IT burdens while supporting its evolving digital and physical demands.”

About Symitar

Symitar, a division of Jack Henry & Associates, Inc. (NASDAQ:JKHY), is a leading provider of integrated computer systems for credit unions of all sizes. Symitar has been selected as the primary technology partner by more than 800 credit unions, serving as a single source for integrated, enterprise-wide automation and as a single point of contact and support. Additional information is available at

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