First Credit Union enhances collection management with AKUVO’s Aperture

MALVERN, PA (November 17, 2022)AKUVO, a cloud-based technology company specializing in collections and credit risk, announced its newest client, $708 million First Credit Union headquartered in Chandler, Arizona. First Credit Union has signed on to use the company’s AI and analytics-driven delinquency management solution, Aperture.

Deeply rooted in the community as Arizona’s original credit union, First Credit Union is committed to improving the financial condition of its members. With Aperture, the credit union can become proactive in resolving delinquency and provide a more positive experience for getting members back on track during difficult times.

“Once we saw how Aperture could expand our strategy and increase the efficiency of our team using automation, data and analytics, we were hooked,” said Letty Kaufman, Director of Credit Management at First Credit Union. “We’re excited to intuitively meet the needs of our members and offer promising solutions to cure accounts and develop relationships.”

“Being selected by First Credit Union to modernize their collection strategy using Aperture is an honor,” commented Steve Castagna, AKUVO’s Chief Revenue and Operating Officer. “AKUVO is using cutting-edge tools like analytics, AI and machine learning to manage both day-to-day member engagement and improve recoveries. We’re excited to work with the team at First Credit Union to provide their collectors and members a more streamlined and efficient way to navigate delinquency.”



AKUVO is a leading provider of cloud-native collections software solutions that elevate how banks, credit unions, and fintechs collect and manage their portfolios via its products. Whether it is through their stand-alone virtual collector, or its next-generation collections platform, AKUVO provides the technology and data necessary to increase collections efficiency, provide a digital consumer experience, reduce staff costs, anticipate delinquencies, and provide insight into future credit decisions. AKUVO delivers a digital future for collections and account performance management with a visionary, behavior-based approach while taking full advantage of emerging technologies such as artificial intelligence, natural language processing, and machine learning. To learn more, visit


Lauren Sybesma


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