First Tech Federal Credit Union to host first ever Dispute Summit on Feb. 11, 2020

First Tech to share insight and key learnings from successfully automating the dispute process from intake to resolution

SAN JOSE, CA (January 15, 2020)First Tech Federal Credit Union, the sixth largest credit union in the nation serving the world’s leading technology-oriented companies, is hosting its first ever Dispute Summit on February 11, 2020 from 8 a.m. to 6 p.m. at the Embassy Suites by Hilton in Hillsboro, Ore.

Since 2017, First Tech has been on a journey to automate the dispute process from intake to resolution. The credit union is hosting a free, daylong seminar to share its journey in the dispute process automation.

As many know the world of card disputes is complex, ever changing, and a necessary business function that can be tricky to navigate. Whether organizations are processing in house or outsourcing, First Tech will share relevant information that will benefit credit unions of any size. The following topics will be discussed:

  • Why automation is important
  • Building a business case: it’s all in the numbers
  • How to effectively integrate
  • Member experience: journey mapping

For more information, visit here.

Free to Attend: The First Tech Dispute Summit is FREE to attend and to register, please visit here.

Date and Time Tuesday, Feb. 11, 2020 from 8 a.m. to 6:00 p.m. PST

Location: Embassy Suites by Hilton located at 20001 NW Tanasbourne Drive, Hillsboro, OR 97124, United States

About First Tech Federal Credit Union

First Tech Federal Credit Union is a $17+ billion institution headquartered in San Jose, California. The nation's premier credit union serves the world's leading technology-oriented companies and their employees, including HP Inc., Hewlett Packard Enterprise, Microsoft, Agilent, Intel, Cisco, Amazon, Nike, Intuit, Google, and more. First Tech is recognized as the industry catalyst for delivering effortless banking experiences to more than 720,000 members through its 33 branch locations, more than 5,600 CO-OP Shared Branch locations, 30,000 CO-OP Network ATMs, and online platforms. First Tech offers a full range of financial services, including traditional banking, online banking, mortgages, financial planning, various consumer loans, and insurance services. Federally insured by NCUA. Equal Housing Lender. For more information, visit


Carey Kerns
The Hoffman Agency

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