First Tech Federal Credit Union to host first ever Dispute Summit on Feb. 11, 2020

First Tech to share insight and key learnings from successfully automating the dispute process from intake to resolution

SAN JOSE, CA (January 15, 2020)First Tech Federal Credit Union, the sixth largest credit union in the nation serving the world’s leading technology-oriented companies, is hosting its first ever Dispute Summit on February 11, 2020 from 8 a.m. to 6 p.m. at the Embassy Suites by Hilton in Hillsboro, Ore.

Since 2017, First Tech has been on a journey to automate the dispute process from intake to resolution. The credit union is hosting a free, daylong seminar to share its journey in the dispute process automation.

As many know the world of card disputes is complex, ever changing, and a necessary business function that can be tricky to navigate. Whether organizations are processing in house or outsourcing, First Tech will share relevant information that will benefit credit unions of any size. The following topics will be discussed:

  • Why automation is important
  • Building a business case: it’s all in the numbers
  • How to effectively integrate
  • Member experience: journey mapping

For more information, visit here.

Free to Attend: The First Tech Dispute Summit is FREE to attend and to register, please visit here.

Date and Time Tuesday, Feb. 11, 2020 from 8 a.m. to 6:00 p.m. PST

Location: Embassy Suites by Hilton located at 20001 NW Tanasbourne Drive, Hillsboro, OR 97124, United States

About First Tech Federal Credit Union

First Tech Federal Credit Union is the financial partner for tech innovators. As the largest national credit union founded by and for the people of tech, First Tech understands the unique financial needs of their community and tailors services and solutions for them, including in-person banking, online and mobile banking, mortgages, loans, an investment division, and more. Because First Tech is member-owned, it puts people over profits, with competitive rates and lower fees that provide members with the roadmap they need for future financial success. Founded more than 70 years ago, First Tech has over $17 billion in assets and serves employees of cutting-edge companies like Microsoft, Intel, Cisco, Amazon, Nike, and Google through its dozens of branch locations and more than 5,000 Co-Op Shared Branch locations across the U.S. First Tech is federally insured by the NCUA and is an Equal Housing Lender. For more information, visit


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