Generation USA and 121 Financial Credit Union partner for Credit Union Member Services Specialist program
The free, fully online course will give students the opportunity to interview with Generation USA's employee partners.
TALLAHASSEE,, FL (October 12, 2022) — Generation USA and the League of Southeastern Credit Unions and Affiliates have partnered with 121 Financial Credit Union on Generation USA’s Credit Union Member Services Specialist Program, part of the Southeastern Credit Union Foundation’s (SECUF) Community Spark Program in Florida.
The tuition-free and fully online five-week program enables students to learn the basics of credit unions, contact/call centers, account management, and online banking, use policy and product knowledge to make appropriate referrals to members, and practice adaptive communication with members and colleagues, addressing member inquiries and de-escalating upset members.
Credit Union Member Services Specialists work at credit unions as video tellers, in-person tellers, or call center representatives. They are responsible for providing exceptional member service through basic financial transitions and resolving member issues and requests.
Upon completion of the program, students will have the opportunity to interview with Generation USA’s employee partners.
“The SPARK Initiative is transforming lives by helping young people discover their resiliency and potential in the face of adversity. We are honored to support this important work that cultivates young minds to rise above their challenges, solve their problems, and ultimately become leaders and mentors themselves, thereby perpetuating a new cycle of hope among others.” – David Marovich, President & CEO, 121 Financial Credit Union
“We are thrilled about the growth of the Southeastern Credit Union Foundation’s Community Spark Program in Florida,” exclaimed Samantha Beeler, President of the League of Southeastern Credit Unions. “By partnering with Generation USA, we look forward to helping adult learners develop the skillsets needed to advance in today’s ever-changing workplace. While industries across the country are currently struggling to find and retain trained workers, we are proud of the collaborative effort by Florida credit unions to continue to improve people’s lives whether it is through credit union membership or by creating career opportunities for Floridians.”
About League of Southeastern Credit Unions & Affiliates (LSCU)
The League of Southeastern Credit Unions & Affiliates represents 302 credit unions throughout Alabama, Florida, and Georgia and has a combined total of more than $175 billion in assets and more than 11.6 million members. LSCU provides advocacy, compliance services, education and training, cooperative initiatives, and communications. For more information, visit www.lscu.coop. Follow LSCU on LinkedIn, Twitter, and Facebook.
Generation is a nonprofit that transforms education to employment systems to prepare, place and support people into life-changing careers that would otherwise be inaccessible. The global pandemic has led to an unprecedented surge in unemployment. Even before the pandemic, more than 75 million young adults were out of work globally and three times as many were underemployed — and 375 million workers of all ages needed to learn new skills by 2030. At the same time, certain jobs remain in high demand and 40% of employers say a skills shortage leaves them with entry-level vacancies. To date, more than 38,000 people have graduated from Generation programs, which prepare them for meaningful careers in 14 countries. Generation works with more than 3,900 employer partners and many implementation partners and funders. For more, visit usa.generation.org.
About 121 Financial Credit Union
121 Financial Credit Union (pronounced “One to One”) provides personalized banking and financial services to its more than 45,000 members throughout the Jacksonville and North Florida region. Since its founding in 1935 as Florida Telco, the credit union has worked to be a trusted partner to the community with personalized solutions for every stage of life. 121 Financial offers a range of products for both consumers and businesses and specializes in deposit accounts and loans, including mortgages. For more information or to become a member, visit https://121fcu.org.