Glia and Access Softek partner to expand digital customer service
Companies team up to accelerate digital transformation to deliver seamless customer experiences
NEW YORK, NY (July 19, 2022) — Glia, the leading provider of Digital Customer Service, today announced a strategic partnership with Access Softek, an omnichannel digital banking provider. The integration of Glia’s technology allows Access Softek to offer seamless Digital Customer Service (DCS) as part of its digital banking platform.
Access Softek has been in business more than 35 years and continues to drive innovation in the financial sector. By adding Glia to its robust product portfolio, Access Softek will allow its more than 400 banks and credit union clients to seamlessly connect with customers and members within the digital domain, building loyalty that lasts.
“We are pleased to bring Glia into our expanding and innovative ecosystem of solutions for our clients. Glia, like Access Softek, has a proven track record of helping institutions transform the end user experience,” said Chris Doner, CEO of Access Softek. “Glia’s sophisticated Digital Customer Service technology, when used with the Access Softek Access Digital banking product, brings great flexibility and choice for end users, allowing them to engage with their institutions however they feel most comfortable.”
Integrating Glia’s digital-first customer service capabilities into the Access Softek platform empowers institutions to meet customers where they are and provide support across digital channels—including SMS, chat, OnScreen voice and, video—without breaking the digital connection. Collaboration tools such as CoBrowsing allow financial institutions to guide customers, helping to improve the customer experience and increase efficiencies.
“A growing number of financial institutions are embracing Digital Customer Service (DCS) to align with the digital lifestyles of their members and customers, and continuously meet their expectations. This partnership further expands our joint reach, enabling Access Softek to provide seamless DCS solutions for banks and credit unions to meet their customers and members OnScreen, keep them online and improve the overall digital experience,” said Steve Kaish, SVP of Alliances for Glia.
About Glia
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.
Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a third year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.
About Access Softek, Inc.
Access Softek is the trusted partner of credit unions and banks, providing comprehensive Access Digital suite of banking solutions that includes everything consumers and business owners need from the basics of online and mobile banking to account opening and lending, conversational banking, biometric authentication, real-time fraud prevention, automated investing, a crypto solution that can be integrated directly into a financial institution’s digital banking platform, modern intuitive member UI/UX, and other innovative products.
Today, over six million customers securely and easily manage their money using Access Softek solutions. Access Softek sets the standard for the omnichannel digital banking landscape, and for over three decades continues to deliver industry firsts and ensure reliable support from its Berkeley, California, headquarters. For more information, visit www.accesssoftek.com.
