Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, announced today that Robert Spector, one of America's leading experts on customer experience and employee experience, will keynote the company’s annual client conference August 16-17, 2023, uConference23, at its Seattle headquarters in the city’s historic Pioneer Square neighborhood.
“In Seattle’s historically egalitarian culture, providing outstanding service is a noble calling," states Spector. “Seattle retail is built around taking care of the customer; and Seattle companies influence each other.”
Great customer service has become part of the Seattle cultural landscape. From Nordstrom, Eddie Bauer, Costco, Amazon, Starbucks and Member Access Processing, employees are encouraged to act as if their name is on the door -- to live the brand.