GRAND RAPIDS, MI (August 4, 2014) -- CU*Answers Network Services, a leading provider of managed network services, today announced that it is launching a new Remote Monitoring and Management (RMM) software solution for managed clients that provides real-time visibility into critical networks, systems and services. The new solution is powered through a partnership with Kaseya, the leading provider of cloud-based IT management software.
The upgraded solution will offer a broader set of features that will allow added visibility into critical areas such as desktop and server security, fully integrated 3rd party patch management, IT automation, asset tracking, mobile device management and real-time monitoring and alerting. The tool’s multi-tenant architecture will also allow greater collaboration in the management of clients networks between the client’s IT support team and CU*Answers.
“We’re really excited about how this new tool set will enhance our capabilities to serve clients,” says Matt Sawtell, AVP of Managed Technology Services. “The investment was timely and we expect it to deepen the value proposition of our Complete Care services, especially in light of the growing focus on cyber security across many of our clients.”
Network Services’ managed network services are independently audited to SSAE 16 standards.
About CU*Answers, Inc.
CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded 40+ years ago, CU*Answers is a 100% credit union-owned cooperative CUSO providing services to credit unions representing nearly 1.5 million members and $12.6 billion in credit union assets. For more information, visit www.cuanswers.com.