Posh Technologies announces 50 live clients
BOSTON, MA (January 23, 2023) — Posh Technologies, the conversational AI provider for banks and credit unions, announced a milestone this week: more than 50 of their clients are operational, collectively utilizing over 80 Posh solution deployments. Posh Technologies has successfully doubled their total number of chats YoY, enabling more clients than ever to achieve
Helpful Banking Moments for their members.
The Posh AI platform empowers financial institutions with the tools to better serve their customers’ banking inquiries by offering always available text-based bots for websites and mobile apps alongside AI voice solutions. This technology can manage transactional commands, answer FAQ’s and provide extra front line support for increased efficiency and problem resolution in lieu of traditional call-wait times and redundant dialogue.
“Not only is the technology amazing and easy to use, but the Posh team was also a great partner to work with throughout this project. Their experienced team understands the needs of credit unions and the value we place on the member experience. Since launching Posh Voice 360, we’ve received lots of positive feedback from our members,” said Nicole Whitely, AVP Contact Center at Lake Trust Credit Union.
In the last six months, Posh’s conversational AI voice and digital assistants have supported 3.4 million chats fielding customer inquiries, providing accurate solutions to problems, seamless handoff to agents with context transfer, and performing banking flows.
“I am incredibly proud of our world-class Client Success team and their exceptional dedication towards driving us to this milestone. More than 50 of our financial institutions clients are now serving their customers and members 24/7 with Posh’s voice and digital products, allowing them to serve millions of people daily. It has always been our goal to equip financial institutions with the tools to better service their communities. We look forward to maintaining the momentum into 2023 and beyond,“ says Karan Kashyap, co-founder, and CEO.
Posh will be entering 2023 with a key focus on supporting client initiatives, maintaining rapid growth, and investing in technology R&D.
About Posh
Posh’s mission is to accelerate the responsible adoption of AI for financial institutions, empowering them to best serve their communities. Posh’s AI solutions span digital and voice channels. They are purpose-built to address challenges unique to the financial services industry, such as: alleviating long wait times in favor of warm, conversational customer self-service, enabling 24/7 access to banking services, creating lead-generation opportunities without compromising VIP customer service, and streamlining knowledge management. Founded in 2018 by Karan Kashyap and Matt McEachern in Boston, MA, Posh has raised over $36M in financing from leading fintech investors, including Canapi, JAM FINTOP, Curql, and TruStage, as well as direct investments from dozens of financial institutions themselves.
