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Reliant Credit Union recipient of two 2023 Best of the Best Awards

Reliant Credit Union is pleased to announce that they have been awarded Best Consumer Loan Experience and Best Online Banking Experience by MemberXP, a member experience solution from CU Solutions Group.

Annually, the Best of the Best award is given to credit unions that consistently provide extraordinary service, as reported by their own members. Only the highest-performing credit unions using the MemberXP program receive this incredible honor.

“Reliant is honored to be recognized by MemberXP’s Best of the Best awards for the third year in a row. Excellent service goes beyond how we help our members in our branches; online and mobile user experience is more important than ever,” said Pamela Heald, President and CEO of Reliant. “I am proud of our team for providing extraordinary service to help our members improve their financial lives, and I am grateful to our members for sharing feedback about their interactions with us so that we can continue to excel.”

MemberXP is a platform that allows credit union members to provide immediate feedback on the service they receive. The platform tracks specific experiences, such as applying for a loan, conducting a transaction — mobile, online or in branch — or opening a new account, and turns qualitative data into quantifiable and actionable information for the credit union.

“Creating member loyalty in a sea of ever-increasing competition from other financial institutions is no easy feat. Members who actively engage with a credit union and provide valuable insight can and should drive change and improvement for the organization,” said David Dean, Chief Operating Officer, Marketing Solutions at CU Solutions Group. “The winners of these awards not only listened to the needs and wants of their members, but they also acted on those responses for remarkable results. Congratulations to this year’s member experience leaders.”

Reliant Credit Union

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