River Valley Community Federal Credit Union becomes first in Arkansas to deploy multichannel video banking through POPio Mobile Video Cloud

POPi/o enables face-to-face video collaboration between members and financial representatives for the most complete digital banking experience

POPio Mobile Video Cloud (POPi/o), the industry’s first interactive mobile video banking solution, today announced its selection by River Valley Community Federal Credit Union, an Arkansas member-owned financial institution with $44 million in assets and two branches, to enable face-to-face video collaboration for its over 7,200 members.

“With POPi/o, River Valley can be in each member’s back pocket, its experts and representatives available at just the tap of a button, as if just across the desk,” said POPi/o founder & CEO Gene Pranger, who created the concept of video banking with the Interactive Teller Machine (ITM), and now POPi/o as the completion of that vision. “Beyond such unprecedented convenience, efficiency and profitability, interactive video restores the heart of digital banking by preserving that human touch so vital in building trusted relationships.”

Merging mobile video chat with real-time collaboration between consumers and financial institutions via any digital channel, POPi/o’s patented platform facilitates complex banking tasks between consumers and financial representatives, including in-video deposits and transactions, document approvals and applications, secure document exchanges, consultations, account management and more. River Valley members can now access these services both through web and mobile applications accessible via any personal device.

“POPi/o’s video banking platform allows River Valley another way to connect with our members much more efficiently and give our members a great experience with us,” said River Valley Community Federal Credit Union President & CEO Mark Hixson. “We’re very excited to use this technology tool to build upon the years of relationships that we have with our members.  We are able to move forward with technology without leaving behind or ending the personal service our members expect from us. It is a blend of technology and relationship.”

To help financial institutions best serve customers and improve internal performance, POPi/o’s Executive Dashboard and Support Center provide detailed call histories, analytics and advanced management functions, including an industry-first application for emotive recognition. POPi/o is also easily deployed within existing systems and allows smooth presentation of LOS (loan origination system) documents and incorporation of other current customer service applications.

To learn more about how financial institutions like River Valley Community Federal Credit Union are using POPi/o to improve financial services, visit

About River Valley Community Federal Credit Union

River Valley Community Federal Credit Union is headquartered at 340 Cash Road S.W. in Camden, Arkansas, with a branch in El Dorado, AR. River Valley is a full-service credit union with $44 million in total assets and over 7,200 members. To join River Valley, individuals must live, work, worship or do business in Ouachita, Calhoun, Columbia, Union, or Dallas Counties. For more information, visit

POPio Mobile Video Cloud

POPio Mobile Video Cloud (POPi/o) is a web and mobile video software solution bridging the gap between businesses and their customers. Through increased connectivity, this comprehensive and interactive solution enhances customer communication and action to empower sales and give companies the tools they need to exceed customer expectations. For more information regarding POPi/o, visit or call 801-417-9000.


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