Security Service Federal Credit Union helping members & employees affected by COVID-19

Loan assistance program to help with 90 day extensions

SAN ANTONIO, TX (March 30, 2020) — Families across the country are being impacted by the COVID-19 Pandemic.  The recent report of nearly 3.3 million Americans filing for unemployment means people across the country will be looking for help when it comes to paying their mortgage, car payments or other monthly bills.  In recognizing this need, Security Service Federal Credit Union has announced a Loan Assistance Program, offering 90-day extensions on most loans.

“If your financial condition has been negatively impacted and you are worried about your financial wellbeing, Security Service remains committed to assisting you in your time of need,” said Jim Laffoon, President and CEO of Security Service Federal Credit Union.

Extensions are being offered on auto, business and personal loans.  In addition, mortgage and credit card relief is available.  Details of the various options available are listed on the credit union website at under the COVID-19 Member Relief Programs tab.

Security Service took precautionary measures early on in the pandemic by re-routing branch lobby traffic to their drive-thru, limiting face to face contact and utilizing increased sanitation measures as well as social distancing in both front-office and back-office operations.  A large percentage of the credit union’s workforce is now working from home and employees have been assured they will be paid during this difficult time.

“With so many American’s being laid off and businesses being forced to temporarily close, we want our employees to know their job is secure and they will be receiving a paycheck,” said Laffoon.

The credit union has also put measures in place with an Emergency Paid Leave program should any employee be directly impacted by COVID-19 and either need to be hospitalized or quarantined, or is directly impacted by the closure of a school or daycare.

About Security Service Federal Credit Union

Security Service Federal Credit Union offers competitive, affordable financial products and services designed to meet the needs of its members. Security Service is an industry-leading financial institution with locations in Texas, Colorado and Utah. The credit union is among the top credit unions in the nation. Security Service strives to be America’s best credit union by enriching the lives of its members with beneficial financial solutions and a lifetime of service excellence. Learn more at or call 1-800-52-SSFCU.


James Keith

Assistant Vice President | Corporate Communications

Security Service Federal Credit Union

15000 W Interstate 10 | San Antonio, TX 78249

O: 210.319.2878

C: 210.842.9747



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