CRMNEXT, Inc., the leading global CRM solution provider in financial services, today announced that Silver State Schools Credit Union (SSSCU) has selected its platform to empower team members, further growth and improve the member experience.
With CRMNEXT, the SSSCU team will see one unified screen that provides a comprehensive member view where it is simpler to complete service tasks and leverage data-science based insights to deepen member relationships. Through the use of work simplification and automation, CRMNEXT will enable SSSCU to ensure that branch and call center staff are able to handle member needs quickly and efficiently, while focusing on the member and service quality.
CRMNEXT currently empowers some of the largest and fastest growing financial services organizations globally by reducing the average time to complete customer tasks by 90 percent and increasing employee productivity by 60 percent, thereby allowing time for helpful conversations with members. The SSSCU and CRMNEXT partnership will prove the potential for the CRMNEXT platform to power growth, service quality, relationship breadth and team efficiency for the vital communities served by credit unions throughout the United States.
“CRMNEXT's solution will play an important role in making transactions more efficient, allowing more time and providing better information for staff to focus on customized service delivery,” said Mike Randall, COO of Silver State Schools Credit Union. “Our commitment to technology with a partner like CRMNEXT is all about enhancing the relationships we have with our members.”
“SSSCU stands out as a credit union that has consistently achieved significant growth and has the potential to provide even greater value and service through our partnership,” said Joe Salesky, CEO of CRMNEXT. “As member expectations rise and competition increases, our technology can serve both the members directly, and the staff essential to providing exceptional service.”