Southwest Mississippi Community College has selected TRC Interactive, Inc., the nation’s leader in financial institution training, to train its staff with TellerSolutionOnline™.
TellerSolutionOnline™ is customized with the bank’s preferred method of counting currency and several terms. Loaded with enhanced graphics, animation and special effects, audio and video, TellerSolutionOnline™ engages and involves trainees to increase retention and performance. The Program includes modules for Introduction, Your Role as a Teller, Customer Service, Professional Dress, Products and Services, All About Money, Counting Cash, Checks, Identification, Check Cashing, Deposits, Payments, Withdrawals, Miscellaneous Transactions, The FDIC, Regulations – Product Information, Regulations – Customer Protection, Regulations – Criminal Activities, Security – Schemes Aimed at Financial Institutions, Security – Schemes Aimed at Customers, and Robbery. In addition, Southwest Mississippi Community College gets Training Central™ – the included Learning Management System, an Administrator’s Guide, and the Action Guide, which is the companion to the multimedia and can be completely customized.
Training Central™ is an online Learning Management System coupled with TellerSolutionOnline™ that provides full management and tracking capabilities and maintains a record of all participant activity.