SWBC Partners with NCCI to Provide Field Contact Services

Lisa Pinto

May 7, 2012 (SAN ANTONIO, TX) – SWBC has partnered with National Creditors Connection, Inc. (NCCI), to provide field contact services to financial institutions nationwide through its full integration with  AutoPilot®, SWBC’s suite of risk management services delivered through software. NCCI’s expertise in re-establishing right party contact with delinquent borrowers will help reduce loan losses at all stages of collection.

“We are pleased to be partnering with NCCI to add their top-notch field contact services to AutoPilot,” said Brad Young, COO of AutoPilot. “We continuously strive to bring together the best services available to our clients through one simple platform.”

NCCI has been serving financial institutions for more than 19 years, so they are keenly aware of the many challenges faced today such as growing delinquency rates, little-to-no contact with borrowers, escalating loan losses, and limited resources. Field calls require face-to-face contact with debtors to discover reasons for delinquency and open the lines of communication with unresponsive borrowers, ultimately leading to repayment and an improved collections process.

“NCCI is excited to become part of the AutoPilot suite of services,” said Jerry Rahon, COO of NCCI.  “SWBC’s efficient delivery of services creates tremendous value for our clients.  Delivering excellent and creative solutions is a top priority for NCCI.”

As the leading provider of field contact services in the U.S., NCCI’s nationwide network of trained representatives has completed more than 3 million contacts to date, all of which have been compliant with the Fair Debt Collections Practices Act (FDCPA). Now, financial institutions utilizing SWBC’s AutoPilot will have this valuable NCCI offering at hand to help mitigate loss with minimal effort and a greater response rate than ever before.

About SWBC
Headquartered in San Antonio, SWBC is a diversified financial services company providing a wide range of insurance, mortgage, and investment services to financial institutions, businesses, and individuals. With offices across the country, SWBC is committed to providing quality products, outstanding service, and customized solutions in all 50 states. For more information, visit SWBC’s website at

About NCCI
NCCI provides field contact to financial institutions nationwide through partnerships with mortgage servicers, state and local banks, finance companies and credit unions. Clients receive a seamless management service, utilizing a variety of tools and resources designed to increase customer contact, motivating them toward account resolution.  For more information, call (800) 300-0743 or visit

More News