Press
Travis Credit Union voted best credit union in “2013 Readers Choice Award”
VACAVILLE, CA (February 25, 2014)— For the sixteenth time in seventeen years, Travis Credit Union is the winner of the Fairfield Daily Republic‘s “Readers Choice Award 2013”. This year, the financial institution was voted Best Credit Union in Solano County. In the annual poll conducted by the Fairfield Daily Republic, readers cast their votes for their favorite places, services, people and food. Travis Credit Union has consistently remained at the top of readers’ best places to bank.
“We are honored to be voted once again the best credit union in Solano County,” said Patsy Van Ouwerkerk, president and CEO of Travis Credit Union. “Being recognized AGAIN as the best credit union in Solano County is quite an accomplishment for us and something we are very proud of. Our goal is to offer the community a banking partner who will provide exceptional levels of service. As an organization, we are committed to going above and beyond to provide both excellent service and financial education to our members. This award is a testament that we are doing just that.”
As part of their commitment to excellence, Travis Credit Union surveys its members who make transactions at their branches or by phone on a daily basis. On a scale of 1 to 10, with 10 being the highest, the average overall service rating the credit union received from its members last year was 9.67.
“We ask our members to let us know how we’re doing and continuously strive to improve the service we deliver,” says Van Ouwerkerk. “We get positive comments about our employees on a daily basis. However, an award like this from the community just proves we reach out beyond our membership while maintaining our focus on our Members’ needs.
Since many of our employees are also residents of Solano County, we patron the local businesses that are featured in the Reader’s Choice Awards as well and enjoy the sense of community that we have all built together. We will keep providing exceptional services to our members and to the communities we serve,” Van Ouwerkerk added.
When asked, “What makes Travis Credit Union stand out from the other fine banking institutions in the region?” Van Ouwerkerk replies “Many things, but first of all we’re a credit union – not a bank. While we offer all the products and services you’d find at a bank, our structure and the reason we exist is very different. Our customers – who are members – are owners of the credit union. Our responsibility is to them and not to stockholders so our profit motivation is different than a bank’s. Our income after expenses is returned to our members in the form of better rates on savings and loan products and lower fees. Our employees are committed to providing a high level of service to members and I am proud that our member satisfaction scores are outstanding.”
Headquartered in Vacaville, California, Travis Credit Union is a not-for-profit cooperative financial institution serving those who live or work in Alameda, Colusa, Contra Costa, Merced Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo Counties. Currently, Travis Credit Union is the 12th largest credit union in California with more than 161,000 members and more than $2.1 billion in assets. As one of the leading financial institutions in Solano, Contra Costa, Yolo, Napa and Merced Counties, Travis Credit Union’s strength lies in its faithful commitment to its members and the community; its solid, secure history; and its long-standing track record of dedicated service.