AKUVO a technology organization specializing in collections and credit risk, announces the successful implementation of Aperture, the company’s cloud-based, analytics-driven delinquency management platform at $683 million Tucson Federal Credit Union.
Tucson FCU has a strong purpose to empower people and improve lives within their community. Because of this, they embarked on a journey to modernize and enhance their collection strategy, keeping the member and collector experience at the center of the process. After evaluating and selecting Aperture, the team began the implementation eager to experience the power automation, data, and analytics could bring to their organization – and they were not disappointed upon going live.
“We’re amazed by the efficiency we’ve gained across all areas of delinquency management, but especially within our specialty processes like bankruptcy. It is quite incredible and impactful to leverage all our data in one place as opposed to navigating between multiple systems when completing tasks and assisting members. Both our collectors and management team are more than pleased with the improvements we have seen so far,” shared Ashley Kemp, Director of Lending & Collections at Tucson Federal Credit Union. “The team at AKUVO is fantastic to work with, and we are eager to see how much more we can accomplish together.”
“Launching Aperture at Tucson FCU is a great accomplishment. Our teams have jointly worked hard to make this happen, and it is exciting to see such great results so quickly,” said Mike Ruggerio, AKUVO’s Vice President of Customer Loyalty. “We look forward to continuing to support Tucson FCU now and in the future.”