Tucson Federal Credit Union launches AKUVO Aperture

MALVERN, PA (March 16, 2023) — AKUVO a technology organization specializing in collections and credit risk, announces the successful implementation of Aperture, the company’s cloud-based, analytics-driven delinquency management platform at $683 million Tucson Federal Credit Union.

Tucson FCU has a strong purpose to empower people and improve lives within their community. Because of this, they embarked on a journey to modernize and enhance their collection strategy, keeping the member and collector experience at the center of the process. After evaluating and selecting Aperture, the team began the implementation eager to experience the power automation, data, and analytics could bring to their organization – and they were not disappointed upon going live.

“We’re amazed by the efficiency we’ve gained across all areas of delinquency management, but especially within our specialty processes like bankruptcy. It is quite incredible and impactful to leverage all our data in one place as opposed to navigating between multiple systems when completing tasks and assisting members. Both our collectors and management team are more than pleased with the improvements we have seen so far,” shared Ashley Kemp, Director of Lending & Collections at Tucson Federal Credit Union. “The team at AKUVO is fantastic to work with, and we are eager to see how much more we can accomplish together.”

“Launching Aperture at Tucson FCU is a great accomplishment. Our teams have jointly worked hard to make this happen, and it is exciting to see such great results so quickly,” said Mike Ruggerio, AKUVO’s Vice President of Customer Loyalty. “We look forward to continuing to support Tucson FCU now and in the future.”


AKUVO is a leading provider of cloud-native collections software solutions that elevate how banks, credit unions, and fintechs collect and manage their portfolios via its products. Whether it is through their stand-alone virtual collector, or its next-generation collections platform, AKUVO provides the technology and data necessary to increase collections efficiency, provide a digital consumer experience, reduce staff costs, anticipate delinquencies, and provide insight into future credit decisions. AKUVO delivers a digital future for collections and account performance management with a visionary, behavior-based approach while taking full advantage of emerging technologies such as artificial intelligence, natural language processing, and machine learning. To learn more, visit

About Tucson Federal Credit Union

TFCU was founded in 1937 as Tucson Teachers Federal Credit Union. TFCU is a not-for-profit financial cooperative governed by a volunteer Board of Directors. Membership is open to anyone who lives, works, worships, volunteers, or attends school in Pima County. Today, TFCU has grown to over 68,000 members and six locations in Tucson. Their growth and success come from those members who use their services, a dedicated group of volunteers who are elected by their members to represent them, and a great staff who execute the mission of creating opportunities in our community through service, education, and access.


Lauren Sybesma


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