VyStar Credit Union moves to FIS for card processing as part of growth push

JACKSONVILLE, FL (December 17, 2019) — In a major expansion of their work together, VyStar Credit Union—which is headquartered in Jacksonville, Florida and is one of the country’s largest credit unions—will be moving its credit card production and processing services to FIS™ (NYSE: FIS), the financial technology solutions leader announced today.

In 2018, VyStar, which serves over 690,000 members, started planning their move to a new, modern front end for their core banking solution from FIS to support its continued growth. As part of its strategic focus on growing its business and enhancing payment solutions for its members, the credit union wanted to consolidate and streamline card processing services through a single provider.

After an extensive review, VyStar selected FIS as its new credit card technology solutions provider. Under a multi-year agreement, FIS will provide the credit union with end-to-end card services, including credit processing, card production, electronic statement delivery and fraud protection.

“VyStar is heavily focused on providing a seamless member experience and the most efficient operational process for our employees,” said Melissa Thomas, Senior Vice President of Operations and Payments at VyStar Credit Union. “We studied the market for a year and a half to find the right partner and solutions, and we found both with FIS’s credit card processing.”

Added Chad Meadows, Chief Operations Officer at VyStar Credit Union: “FIS card processing will provide us with a full suite of products and services that will enhance our member relationships and attract new ones as VyStar continues to expand into new markets. We are excited to partner with FIS to offer leading-edge card solutions.”

“VyStar is committed to leading the industry in providing cutting-edge services to its members through the use of technology,” said Jim Johnson, head of Americas Payments & Wealth at FIS. “We are excited to extend our long relationship with VyStar and help this leading credit union continue to grow by providing world-class card processing solutions and technology.”

About FIS

FIS is a leading provider of technology solutions for merchants, banks and capital markets firms globally. Our more than 55,000 people are dedicated to advancing the way the world pays, banks and invests by applying our scale, deep expertise and data-driven insights. We help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers. Headquartered in Jacksonville, Florida, FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index. To learn more, visit Follow FIS on FacebookLinkedIn and Twitter (@FISGlobal).


Kim Snider
Senior Vice President
904.438.6278  |

More News