Webster First signs ten-year agreement with Synergent for Symitar Episys core processing

WESTBROOK, ME (January 22, 2019) — Synergent is pleased to announce that Webster First Federal Credit Union has signed a new ten-year outsourcing agreement with Synergent to provide Symitar® Episys® core processing. This is an expansion of two existing relationships. Webster First already had partnered with Synergent for marketing and professional services and has been an in-house Symitar Episys core processing customer since 2008.

“We’ve been working with Synergent on smaller projects for a year and a half or so,” stated James Brevigleiri, Chief Information Officer for Webster First. “This gave us a little insight into how much opportunity there was to better leverage our investment in Symitar’s Episys core processing system. When it came time to consider our delivery model options, we investigated several avenues. The executive committee concluded that outsourcing Episys with Synergent would best fit the needs of the CU. The more we looked at it, the more it became clear that expanding our Synergent partnership was the key to positioning Webster First to exceed the rapidly changing expectations of our members and help drive the growth we expect to see in the coming decade.”

Webster First is headquartered in Worcester, Massachusetts, has over 73,000 members, and holds over $952 million in assets. Their numerous branches throughout central and eastern Massachusetts serve Essex, Middlesex, Suffolk, and Worcester Counties. Being a large credit union, Webster First choosing to partner with Synergent will provide them access to an incomparable portfolio of products, services, and resources. Synergent and Jack Henry & Associates, Inc.® (the parent company of Symitar) have a long history of working together to best serve credit unions and their members. The Synergent experience takes the power of Episys and combines it with seamless, integrated marketing, technology, and payments solutions accessed through a single source.

“This agreement is a win-win for Synergent and Symitar. Webster First is expanding their relationship with Synergent, a known partner for outsourcing, while continuing to leverage their investment in Symitar’s Episys core platform,” said Ted Bilke, Vice President of Jack Henry & Associates and President of Symitar.
“Synergent is delighted to help Webster First continue to carry out their vision with Episys,” shared Todd Mason, President/CEO of Synergent. “Already a loyal user of Episys, we look forward to helping them leverage the strength and scale of our hosted Episys platform and the Synergent experience.”

About Synergent

Founded by credit unions in 1971, Synergent® is a managed services provider that offers state-of-the-art and innovative core processing, along with in-demand payments, technology, and marketing services. As a service-driven and cost-effective host of Jack Henry™ Symitar® core processing, Synergent provides credit unions with the products and services they need to succeed. No matter what the product, our clients can count on Synergent to choose it, install it, integrate it, and help credit unions get the most out of it so they can focus on providing the best service experience possible to their members. For more information on Synergent, please visit or call 800-341-0180.

About Symitar

Symitar, a division of Jack Henry & Associates, Inc.®, is the leading provider of integrated computer systems for credit unions of all sizes. Symitar has been selected as the primary technology partner by more than 800 credit unions, serving as a single source for integrated, enterprise-wide automation and as a single point of contact and support. Additional information is available at


Jen Burke
AVP – Communications & Outreach
207-773-5671, Ext. 295

Sarah Farwell
Director of Marketing
800-341-0180, Ext. 245

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