Plymouth, MI (May 14, 2026) |
The title might make you pause. Chief capacity officer. It’s not a role you’ve seen at most credit unions. At orsa, that's usually a sign you're onto something.
On May 11, 2026, Ben Metzger stepped into that role and into a credit union at an inflection point. orsa has spent 75 years building trust with members across Michigan. The next 75 requires something different: an organization that can scale its impact without losing what makes it orsa. That takes capacity—operational, strategic, and human. And it takes someone who knows how to build it.
“This title is purposeful,” said Tansley Stearns, president & ceo. “Ben will help us become even more operationally sound, grow capacity for us to create impact, shape our operations for the next 75 years, and expand our capacity: how we think, how we learn, and how we execute with intention. Ben brings a depth of experience and perspective that will help us do exactly that.”
As chief capacity officer, Metzger will lead the design, execution, and evolution of orsa’s operational capabilities—connecting strategy to execution and moving with the pace demanded by orsa’s purpose. His charge spans lending and deposit operations, facilities, compliance, risk, and internal service excellence. The through line: build the operational foundation that gives every orsa team member more capacity to deliver for members.
Metzger arrives at orsa from Canvas Credit Union in Colorado, a $5 billion institution where he served as vice president of strategy and close advisor to the CEO. He expanded Canvas’ advocacy program, led year-round strategy sessions with the leadership team and board, and drove alignment on the priorities that mattered most. Before moving into strategy, he spent years as legal and compliance counsel at the same institution, then known as Public Service Credit Union, and before that, as an examiner with the Colorado Division of Banking specializing in fintech and digital assets.
His path has given him a range of perspective that few leaders can claim. He is an attorney by trade and a strategist by practice. In 2023, he graduated from Western Credit Union Management School with highest honors—only the 10th person in the school’s history to earn that distinction.
"I love that the title might make some people scratch their heads — because that reaction is the opportunity to have real conversations about where orsa is going. Having recently led credit union strategy, I've seen how critical a bold, shared vision is and how rare it is to align and execute well. I see orsa not only doing that, but becoming a leading credit union of the future. The opportunity to lean into that is thrilling to me. I've had the privilege of working in many places — from Pizza Hut to the White House — and one thing has always held true: my teammates are the clearest measure of a job's quality. That principle led me straight to this team. I'm honored to serve alongside them."
The feeling is mutual, even in Colorado. “Ben Metzger has been a big part of our legal, strategic, and advocacy efforts and his talents have created incredible outcomes,” said Chad Shane, President & CEO of Canvas Credit Union. “We celebrate when a leader moves on to grow their career. It’s even more exciting when that person is going to continue to help the credit union industry thrive. We’ll be cheering Ben on!”
Beyond his credit union work, Metzger has served on the America's Credit Unions Advocacy Policy Committee and the Colorado Attorney General's Council of Advisors on Consumer Credit, and currently serves on the board of the Colorado Affiliate of Future Problem Solving Program International. He holds a Juris Doctor from the University of Kentucky College of Law
