PORTSMOUTH, NH (August 27, 2013) -- COCC has partnered with SilverCloud Incorporated to help financial institutions across the Northeastern U.S. deliver consistent, in-depth customer support across a growing number of self-service channels.
Today's partnership combines SilverCloud's advanced self-service solutions with COCC's equally superior core technology to help bank customers and credit union members find answers to their questions instantly; increasing satisfaction and reducing the demand for call center support across every channel at a financial institution. Organizations powered by SilverCloud's BreezeTM have experienced a 75% reduction in email volume and 23% reduction in call center costs, meanwhile increasing loans and product adoption.
As account holders use more banking channels, access to consistent, accurate information has grown in importance for our bank and credit union clients," commented Joe Trafton, SVP and Chief Strategic Officer at COCC. "SilverCloud's products enable our clients to provide the best possible self-service while ensuring that information is consistent, delivered at lower cost, and tailored to increase revenue - all critical business objectives for financial institutions right now."
SilverCloud is a technology provider to the financial industry, focusing on profitable self-service solutions. The company's easy-to-launch knowledge base products help to unify a financial institution's service channels so that information is consistent, accurate, and easily accessible to the end consumer. More than 300 banks and credit unions use SilverCloud's products to increase their competitive position and their operational efficiency. Institutions can be implemented in less than 20 hours and operating at 100% with very little impact to their in-house resources.
"Everyone at SilverCloud is looking forward to working with the COCC team and broadening our relationships with financial institutions in the Northeast region. COCC has an exemplary reputation in the industry and we are proud to be part of their trusted product line," stated SilverCloud's CEO, Scott Cornell.
About SilverCloud, Inc.
SilverCloud, Inc. is a web-based SaaS company located in Portsmouth, NH and specializes in profitable self-service solutions for the financial industry. SilverCloud delivers an easy-to-launch customer service knowledge solution that unifies all of the institution's expanding channels with consistent and accurate information. SilverCloud’s clients of more than 300 banks and credit unions are more competitive, experience greater operational efficiency, and are more in compliance – all through a simple monthly subscription. Find out more about their product offerings and participate in a private demonstration by visiting www.silvercloudinc.com.
About COCC
COCC is a mutually-owned core technology service for financial institutions throughout the northeastern United States. One of the fastest growing companies of its kind in the nation, COCC recently earned praise from its Massachusetts clients who voted the company #1 in banking technology in 2012. COCC has also been recognized as a 2013 Best Place to Work in Connecticut and a Top Workplace in 2011 and 2012. COCC has been a member of the FinTech 100 for the past five years and is currently the sixth largest financial technology service in the US. The company’s complete suite of innovative outsourced technology services are based on an advanced, relational platform that maximizes client flexibility and efficiency. With clients as owners, service comes first. For more information, please visit www.cocc.com.