MIAMI LAKES, FL (April 14, 2014) – JetStream Federal Credit Union announces that their entire Call Center has earned the designation of Community Development Certified Financial Counselor.
This designation better equips the call center with the tools necessary to guide members facing financial difficulties locally and in Puerto Rico. The certification is part of JetStream’s ongoing effort to offer financial guidance and education to the unbanked and underserved members throughout the community.
This designation is certified by the National Cooperative Business Association through its Community Development Initiative. It’s an essential tool for organizations serving moderate and low income populations, and an effective way for financial institutions to better serve their members when they face difficult times.
With more than 75 percent of its members classified as low income, building a community development program to serve distressed members has been a priority for JetStream Federal Credit Union. The credit union was granted the designation of CDFI (Community Development Financial Institution) in 2013 by the US Treasury department. JetStream’s call center receives calls both locally and internationally. Representatives are fully bilingual fluent in English, Spanish, and Romanian.
“I found the training incredibly motivating. I can apply the skills I have learned in this training not only professionally but personally as well,” explains Call Center Representative, Mildred Torres.
JetStream Federal Credit Union is a full-service financial cooperative with $163 million in assets, serving over 20,000 members. The 67-year-old credit union has 7 branches located in Miami, Miami Lakes, Doral and Hialeah, Florida and San Juan, Puerto Rico. Membership is open to anyone (and their family members) who lives, works, worships or attends school in sections of Miami-Dade County, Florida, and anyone (and their family members) who lives, works, worships or attends school in Carolina, Trujillo Alto and San Juan, Puerto Rico. All persons (and their family members) who work in any of our select companies and organizations located in Miami-Dade County and the select areas of Puerto Rico may also join. Membership is open to businesses and other legal entities located in Miami-Dade County, Florida and the select areas of Puerto Rico. For additional information, visit our website at www.jetstreamfcu.org.