Dolphin Debit, the full-service ATM management company, has added several client credit unions that are now serving their members without the burdens of ATM maintenance and servicing responsibilities.
For Dolphin, which traditionally served credit unions in the southern half of the country, the clients represent expansions into new geographical markets in the Midwest, Northeast, and Pacific Northwest. The credit unions are:
- Pinpoint Federal Credit Union, Milton, Pennsylvania
- Castparts Employees Federal Credit Union, Portland, Oregon
- Quest Federal Credit Union, Kenton, Ohio
- River Region Credit Union, Jefferson City, Missouri
Quest Federal Credit Union has seven of its 18 ATMs under Dolphin Debit’s management. The credit union has deployed its Dolphin ATMs at SEG sites and other offsite locations, and Chief Financial Officer Paige Wallace said that as its other ATMs are retired, the credit union will continue to migrate additional ATMs to Dolphin.
A tip from the credit union’s CULIANCE representative led Quest to Dolphin initially, when the opportunity arose to install a new offsite ATM at a Bureau of Motor Vehicles office. Dolphin installed that one, and the relationship has grown since.
“The cost factors were a huge consideration,” Wallace said of Quest FCU’s decision to begin working with Dolphin Debit. “They ultimately pick up the cost. We aren’t purchasing the ATM or having to do the EMV upgrade. We deployed our first one just to see how it would work, and it was so successful we didn’t have any questions after that.”
Wallace added that Quest FCU appreciates that it doesn’t have to worry about maintaining or servicing the Dolphin ATMs, as it does with those ATMs it still manages, and expects to move additional ATMs to Dolphin over the next year.
“Adding these clients has made Dolphin Debit a national company, serving credit unions from coast to coast,” said Gary Walston, co-founder of Dolphin Debit. “We have purposely managed our growth and our expansion carefully, to be sure that as we enter any new regional markets, we can continue the premier level of service and attention that our clients have come to expect.”