After 18 months of collaborative planning sessions, testing, and training, Sandia Laboratory Federal Credit Union ($2.5B assets; 99,000 members; Albuquerque, NM) went live on the KeyStone platform on Tuesday, November 13, 2018. It had been 40 years since the credit union experienced a core processor change, and for many personnel, this was their first conversion experience.
“Many braced themselves for the horror stories they had heard about conversion and ‘first day live’, but to their pleasant surprise, conversion weekend was much smoother than they had expected,” remarked SLFCU SVP Chief Operations Officer, Rick Anderson. “We’re now three weeks post-conversion, and we’re still mostly unscathed,” he added. Anderson attributed the success of this conversion to the dedication, depth of knowledge, and transparency each organization demonstrated throughout the project.
Another highly anticipated ‘first’ came to fruition – the first time credit union personnel were able to access consumer and commercial profiles in one system. They were previously housed in two different platforms, preventing employees from understanding the full relationship a person had with SLFCU.
And with a substantial commercial portfolio, SLFCU had been instrumental in the development of KeyStone’s commercial loan servicing functionality.
SLFCU President/CEO Robert Chavez added, “Because KeyStone was not a natively commercial platform, Corelation has worked closely with us to flesh out and define our needs to support our commercial banking services. We value this partnership and look forward to being a part of the continued development. Additionally, we have a long history of in-house technology and KeyStone has the best ability to preserve our need for customization resulting in enhanced member experiences.”
“We hold our credit union partners in the highest regard and always appreciate their input in our development efforts. With their partnership, KeyStone remains state-of-the-art, comprehensive, and efficient,” acknowledged Corelation President and CEO Theresa Benavidez.
Robert Chavez