Access Softek, Inc., a digital banking platform provider, announced that Dubuque, Iowa-based DuTrac Community Credit Union ($840M in assets) will offer a wide array of the company’s digital banking solutions to its members.
Through this partnership, DuTrac will offer omnichannel digital banking and account opening, SMS banking, biometric authentication and video chat features to its members. Access Softek created
“As more of our members are opting for digital, we had a need to make our digital experience more unified and consistent. Our solutions need to be connected and communicating in order to create the best experience for members,” said Andrew Hawkinson, president and CEO of DuTrac. “When searching for the right set of tools, Access Softek stood out not only because of their innovative digital banking platform, but also how those products work together.”
Working with Access Softek, DuTrac will provide members with an array of solutions that help them connect with the services they need, all through digital channels. The mobile and online banking solutions provide a seamless omnichannel
Access Softek’s video chat will allow a full-service experience for credit union members allowing them to engage face-to face with the credit union representatives and even share their screens to help address questions or complete needed documentation – all while maintaining health and safety during the COVID-19 pandemic. Additionally, Access Softek’s online account opening product will allow members to quickly and easily open an account without visiting a DuTrac branch.
"DuTrac recognized that the most effective digital strategy is one where all solutions are working together,” said Chris Doner, founder and CEO of Access Softek. “Our biometric authentication manager and video chat features work through online and mobile banking channels, helping the credit union better serve members with an easy-to-use, interconnected digital experience.”